Tuesday, March 31, 2009
chapter 10 summary
CHAPTER 10
The Business of Reports: Informal and Formal Report Writing
Chapter 10 describes both informal and formal report writing, Reports are used to present information, analyze data and information, and persuade. They often offer solutions or options for problem solving and decision making. Most reports are presented in written form, but some are delivered orally.
Reports communicate information which has been compiled as a result of research and analysis of data and of issues. Reports can cover a wide range of topics, but usually focus on transmitting information with a clear purpose, to a specific audience. Good reports are documents that are accurate, objective and complete. They should also be well-written, clearly structured and expressed in a way that holds the reader's attention and meets their expectations. The true value of the research may be assessed through a report since the written report may be the only tangible product of hundreds of hours of work, the quality and worth of that work are judged by the quality of the written report - its clarity, organization and content. Often reports are structured in a way that reflects the information finding process and the writing up of the findings: that is, summary of the contents, introduction or background, methods, results, discussion, conclusion and/or recommendations. The inclusion of recommendations is one reason why reports are a common form of writing in industry, as the informed recommendations are useful for decision making.
The scope and style of reports varies widely. It depends on three key factors: the report's intended audience, the report's purpose and the type of information to be communicated; for example, technical reports communicate technical information, so the degree of technicality in the report will depend on the reader's familiarity and understanding of technical concepts.
Reports are considered to be legal documents in the workplace and, thus, they need to be precise, accurate and difficult to misinterpret.
The Business of Reports: Informal and Formal Report Writing
Chapter 10 describes both informal and formal report writing, Reports are used to present information, analyze data and information, and persuade. They often offer solutions or options for problem solving and decision making. Most reports are presented in written form, but some are delivered orally.
Reports communicate information which has been compiled as a result of research and analysis of data and of issues. Reports can cover a wide range of topics, but usually focus on transmitting information with a clear purpose, to a specific audience. Good reports are documents that are accurate, objective and complete. They should also be well-written, clearly structured and expressed in a way that holds the reader's attention and meets their expectations. The true value of the research may be assessed through a report since the written report may be the only tangible product of hundreds of hours of work, the quality and worth of that work are judged by the quality of the written report - its clarity, organization and content. Often reports are structured in a way that reflects the information finding process and the writing up of the findings: that is, summary of the contents, introduction or background, methods, results, discussion, conclusion and/or recommendations. The inclusion of recommendations is one reason why reports are a common form of writing in industry, as the informed recommendations are useful for decision making.
The scope and style of reports varies widely. It depends on three key factors: the report's intended audience, the report's purpose and the type of information to be communicated; for example, technical reports communicate technical information, so the degree of technicality in the report will depend on the reader's familiarity and understanding of technical concepts.
Reports are considered to be legal documents in the workplace and, thus, they need to be precise, accurate and difficult to misinterpret.
chapter 9 summary
CHAPTER 9 SUMMARY
Direct and Indirect Communication Strategies
Two recently formulated definitions of communication strategies are contrasted. The central function of communication strategies is the negotiation of meaning. Communication strategies are related to individual language users' experience of communicative problems and the solutions (cooperative or noncooperative) they pursue. Within the latter framework, communication strategies are characterized in discourse terms, invoking the notion of "conditional relevance." It is demonstrated that interaction ally defined communication strategies constitute a subset of psycho linguistically defined strategies, and it is argued that although this subset in many respects represents an important area of strategy use. Significant similarities to other types of strategy use are obscured by defining communication strategies in interact ional terms exclusively.
Direct and Indirect Communication Strategies
Two recently formulated definitions of communication strategies are contrasted. The central function of communication strategies is the negotiation of meaning. Communication strategies are related to individual language users' experience of communicative problems and the solutions (cooperative or noncooperative) they pursue. Within the latter framework, communication strategies are characterized in discourse terms, invoking the notion of "conditional relevance." It is demonstrated that interaction ally defined communication strategies constitute a subset of psycho linguistically defined strategies, and it is argued that although this subset in many respects represents an important area of strategy use. Significant similarities to other types of strategy use are obscured by defining communication strategies in interact ional terms exclusively.
CHAPTER 9 SAMPLE LETTER
Letter of Invitation
GST Party22 Gina St, Oakland, CATel: 555-111-2222
March 7th, 2009
Dear Valued Customer:
Our records show that you have been a customer of GST Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.
Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.
In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.
We look forward to seeing you at GST's on Saturday. Please bring this invitation with you and present it at the door.
Sincerely,
Gina Taylor
Gina TaylorStore Manager
gstpartyinc@blank.com
GST Party22 Gina St, Oakland, CATel: 555-111-2222
March 7th, 2009
Dear Valued Customer:
Our records show that you have been a customer of GST Party Inc. since our grand opening last year. We would like to thank you for your business by inviting you to our preferred customer Spring Extravaganza this Saturday.
Saturday's sales event is by invitation only. All of our stock, including pajamas and bedding will be marked down from 50-80% off.* Doors open at 9:00 AM sharp. Complimentary coffee and donuts will be served. Public admission will commence at noon.
In addition, please accept the enclosed $10 gift certificate to use with your purchase of $75 or more.
We look forward to seeing you at GST's on Saturday. Please bring this invitation with you and present it at the door.
Sincerely,
Gina Taylor
Gina TaylorStore Manager
gstpartyinc@blank.com
Tuesday, March 3, 2009
Subscribe to:
Posts (Atom)
